Keeping the wires secured to the frame also helps. Hi, my name is Joe and i have been having a hell of a time trying to figure out what is going on with my new power recliner. Push buttons.. nothing happens.. no sound or anything. When I connect the white side of the actuator lead to the negative lead on the power supply (controller is plugged in) the controller lights up and ONLY THE DECLINE works. The Energia Leather Power Sofa Recliner from Soft Line America is cozy, modern luxury at its finest with its smooth, chestnut leather, wide-based track arms, and power reclining abilities on both end seats. Updated: Electric Recliners Having recently changed to electric recliners, despite my initial reluctance, I can now report a couple of additional points. Enter your email address to follow this blog and receive notifications of new posts by email. All rights reserved. If not, then I believe you will need a motor. Now I’m beginning to think that the switches are just worn out. If the mechanism (scissor arms) are bent, they will need to be replaced. All wires are connected. My brother’s dog was laying under the recliners footrest last night when my dad closer it. If even after using a power surge, the motor or any part of the recliner shorts – then you’ll need to fix it in any way. Any ideas? A common issue that requires a challenging lazy boy recliner repair is when the motor or engine of a power recliner completely fries after a power surge (or that’s what people think). Most professionals in this market are starting to veer their sighs into maintenance because recliners can be pretty annoying. You can buy a power cord and attach the male or female end with electrical tape as well. There are plastic gears that rotate a threaded shaft that will cause a traveler to go to the top of the motor’s shaft, and transversely in the opposite direction when the other button is pressed. On the circuit board there lettered by p1(?) I think I’m going to try adding a little grease the the limit switch plunger to see if that helps. Homall Single Recliner Chair. All wires are connected and look good. A tech can diagnose this easily. From simple power surges to electrical storms, overloads or underloads can all damage the mechanism of an electric recliner. Thanks in advance! … A technician can take a spare switch and plug it into the motor to see if it works the way it’s supposed to. If not, you may be able to get one from Amazon by searching for “power recliner parts” to see what is available. You can get these for a very reasonable (less than $40) price on Amazon.com. I tried calling Ashley furniture and they basically told me there’s nothing they can do for me because I don’t have a warranty. The light on the hand controller does not light either. the other one side works fine and the transformer light is green. I was wondering how it could possibly stop movement in both directions. Thanks!! Swivel reclining chairs provide movement and the ability to face any direction while seated—great for areas that are adjacent to multiple rooms; a kitchen-family room, for instance. Where should I start with trying to fix it. Because these controls are behind the wood frame, I cannot disconnect the wire and motherboard from the control buttons. Over time, the padding will compress and you will sink lower into the chair. My husband and I are between 150 and 230 lbs. The smooth is positive. Any suggestions? It will start working instantly. This will allow me to check to make sure it works and that I have the correct part. Want a pair of electric recliners that adjust with the push of a button? I purchased a Ashley capote 4pc sectional power recliner. Hi. The best method to reset is to simply unplug it for a minimum of 2 minutes. Any ideas please? I have a 5 pin 4 wire hand contoller by Best Home Furn. Duty Cycle: Max 10%, 2min. How do I fix it? Mother in nursing home keeps trying to lift herself out of the chair and falls on floor. A reset has worked for many people after they checked everything else. But when an important part breaks, then the recliner won’t work at all. Of course, electric recliner sofa problems can pop up randomly, so be sure to check out all of the mechanisms and take whatever precautions you can to keep these expensive seating areas working the best they can. My chair was 5 yrs old. The love seat has two cup holders on each end of the love seat. Power light is illuminated green on the transformer and subsequent connections appear to be good. Hi, hope you can help, cannot find any info about this anywhere. The plug on the back did unplug at some point but I put it back in. 3- When it stops working in the midst of closing: the mechanism is like a pair of scissors, and can cut the wire into. My problem is I shipped this internationally so my warranty does not cover. All other buttons neither respond nor affect the power light. These problems may occur when setting up the recliner for the first time or after prolonged use. Enjoy deluxe features like plush memory foam, rocking and reclining motions, armrests with cup holders, hidden storage, or relaxing electric massage. Cannot find diagram anywhere. Can you please provide any suggestion that what could be the issue? The power supply green light was not lit, I disconnected it and went to test it with a meter, the green light came back on, however when plugged back into the chair the light will go out and nothing works. It can be fixed by first locating the cut on the wire underneath. I will have to do some research to see if I can find this out. All wires look to be connected. The following issues can give you an idea of all the problems you can experience: One of the lane recliner parts that gets damaged more easily is the in-line plugs. (It does not appear to be broken…just detatched.) I have a leggett and platt electric recliner. So I went online and bought the OkIn control switch(14.00). I tried all steps that you mentioned above but still not working. Hope my findings helps others! Never mind, I figured it out. When a simple part of your recliner breaks, then it may keep working deficiently, but it will work. At this point, I would recommend sending the one you purchased back for credit after a technician checks your entire system. Most of the time, it is an in-line plug causing the issue. a small hole where you can insert a paperclip…. Sorry I couldn’t help. One side is stuck in the recline position with a green light, the other side of the couch there is no green light and won’t recline. I’m wondering if there are limit switches. It has a long shaft that rotates… when it goes clockwise, the traveler (a tiny part that connects the motor to the mech)causes the mech to open. I just wanted to say Thank You for sharing the information in this post. On the side that is stuck open, if I push the open button the light goes green. I don’t know if schematics are available, but I will see if I can find some. I have a 2-seat electric chair and one side did not work. Replacement is very simple- only 4 bolts and a couple of pins hold it in the mechanism. That’s why everyone loves a power recliner. The one on the left stopped working in the reclined position. If you have an Ashley Home Furniture recliner and the motor you got is for a La-Z-Boy, the result may not be the same if you get the ideal motor for the specific model brand. This is a problem commonly found with cheap imported reclining sofas, but is not as common with U.S. made furniture. This may vary from model to model though. Please help. The perils of having a new kitten in the home! Unfortunately I have been unsuccessful at finding a replacement switch. I am in the market for a new electric recliner for my husband who has shoulder issues. Thank you for your suggestion to use a surge protector to keep a power surge from killing the transformer in the electric chair. The electronic part has a malfunction. If you switch them…you’ll know for sure. Even though you may be able to do a repair, it will not be durable in the long term. Be patient and wait the 2 minutes even though it seems excessive. Thank you! It’s a pretty easy thing to do and there are many YouTube videos that will show you how to do it. How do we get it locked back down? If you have the switch on the side that has 2 buttons, call Ashley to see ic they can order the part at no charge. It has a circuit board that will sometimes go bad by delivering a small amount of current to the motor, but not enough to make it pull a load. I’ll see if I can get more information to help you on this matter. You’ll be glad to do so. Any idea what the issue could be? Thanks!! As long as it is working when reclining you’ll be OK, but I’m afraid it will malfunction in the near future. p2(red) p3(?) A part of this wire also appears to be flattened. The controller doesn’t appear to have any power to it. This is a low voltage system, so do not worry about splicing the wire if it has been cut. Plus our range includes welcoming reclining corner sofas … I seem to have an issue with the LED cup holder, that operates the Open/Close of the power recliner. If nothing at all happens when you press the switch… it’s your switch. The mechs are made in China, and are usually boxed reassembled. Our Ashley power reclining loveseat won’t close from the open position. Checking the motor should be last. It looks like you could possibly have a bad motor, although I have never gotten a bad one as a part. http://www.homemakers.com/ashley-capote-4-piece-power-reclining-sectional-108137. I have a similar problem where the clicking comes from the motherboard adjacent to the arm control buttons. There is one transformer that controls both sides and the green light is on for it. Their tech can diagnose and order a part. I haven’t checked voltage yet. We’ve spoken to DFS who couldn’t say and were unhelpful. There is a short connector extension between the transformer and the ‘Y’ for the recliner connections that has an LED which is not illuminated, makes me think the transformer is not putting out power. Among the many things that can get damaged and make the recliner fail entirely, there’s the remote control, the lift or recline motor, the relay connections or boxes, the heating elements, the massage motors or rotors, and the central battery. I’ve switched the two around and have determined that the plastic cup holder that has the power LED lights running to it has failed. Both sides are now not working at all. The clicking noise is a gear in the motor that is slipping due to wear. Please help. There is a link for these under the Parts tab on this site. The best way to amend this is to disconnect the recliner, turn it upside down, look for the wires that are cut, and wrap them up in electrical tape. Find the damaged cord and see if it has a plug: most cords are segmented so that they have a male plug on one end, and a female on the opposite end. I’m getting the lights on the cup holder and the head rest to work but it is not reclining. Our two seater has failed on just one side. It’s grounding out causing the breaker to kick off before the electrical short circuit can cause a fire. Most retailers have them on the floor in various shapes and sizes, and most share the same electrical components. The grease didn’t help. I have replaced the power supply and it is now working Thank you for your help. These problems can be pretty simple and take no time to fix. Thank you! Now, the recliner works again but only when I’m sitting on the sofa seat itself. I took the back rest off and pulled a wire by accident and was only left with 6 striped wires that I looked and found it went connected into a black junction box I would say. I’ll be buying a surge protector for it today as well. A technician would have to inspect that one in person… It’s. p8(?). You are most likely out of luck on this one. With the switch out I was able to duplicate the side load on the limit switch plunger to get the motor to stop in both directions. If the recliner still has a warranty, then you may be able to get the advantage of that. The connector is round with 4 pins. If it is clicking as long as you are pressing the open button but stops when you release it, then it is your motor causing the noise. The middle recliner just stopped working. We’re afraid to mess in up. Yes, there’s a reset button on most remote controls in power recliners that you can use to reset the chair and make it work. The other side is fine.. Reclines and lowers normally. It could happen that with too little power or too much, the recliner just does not work. Make sure to look at the motor to see the manufacturer, and order the correct cord. Some of the problems that you might encounter while using a Lazy Boy recliner include footrest problems, broken springs, power recliner not moving, the hand control not working, over-tilting, leather damage, uncomfortable, and too high. So they would not offer their line drawings to anyone, even one of their customers. Never mind. I have a laz-e-boy recliner with massage and heat. This should be the first thing you do when you bring it home, but if you haven’t done it yet, then do it now before a very minor power surge kills your frail transformer. I don’t think it is a bad transformer. But anyways Its not working, it was stuck in the closed position but now, due to my fiddling, is stuck open. Thanks I called its under warranty! I plug it in and the only thing that happens is the control wands screen light goes through multiple colors. And of course, it helps you prevent any probable issue from scaling further. It would seem wise to me to call your retailer and inquire about a service call. Motor??? Hopefully someone can help. I have a leather sofa that has a electric recliner on each end. Do I need a transformer and cord for each of these? Any minimal surge or inconsistency with the electricity could cause the system to not work for a few hours or days. I sent an email to Ashley warranty, as their site says that they cover the cost of just the parts after the first year on recliner mechanisms, so hopefully they will send one, just not sure if that is what the problem is. Regardless, the power recliner still boasts an 85% 5 and 4 star rating. I have a power recliner that I sleep in due to back problems. Reclining sofas allow you to enjoy the appearance of a traditional couch, but with the comfort of a recliner. Thanks again. The light doesn’t even turn on. Most motors can be replaced in 10 minutes or so. I got out and was able to push the lever down a couple more times and it went back to sitting position. I have tried disconnecting and reconnecting each connection multiple times without luck. Or haunted though. It only happened at that point of the movement (on the start of the way back from fully open). Wires are green, yellow, orange and grey. Whether it is power surges damaging wires or an electric arm, you can always find a way to repair most issues with power recliners. In fact, you could even say that to learn how to fix a power recliner is one of the easiest processes you can follow to do so. The transformer (a little black box that connects to the power cord) steps the voltage down from your home’s 110/220 AC outlet down to low voltage DC current. My mom recently bought a secondhand leather recliner. (Btw, The opposite side of this same recliner works perfect). I’ve vacuum we, blew it off with air compressor and nothing . Frederick, But if they don’t, at least I know it is the motor. Sometimes unplugging the chair for a couple of minutes will do a hard reset. Thanks in advance. How to Repair a Recliner Chair that Feels Uncomfortable, How to Fix a Power Recliner – Troubleshooting Guide, How to Fix a Recliner Chair Footrest – Three Different Solutions, How to Repair a Recliner Parts – Backseat, Seat Springs, Cable, and Footrest, How to Fix a Recliner Mechanism – Pull-handle, Lever, or Power Button, Ashley Furniture Signature Design Acieona Recliner Loveseat Review, RecPro Charles 67″ Powered Double RV Recliner Sofa Review, Casa Andrea Milano 56″ Air Leather Recliner Sofa Review. I am using the surge protector. There is no button for this one, it is a metal arm that is in between 2 cushions: http://www1.macys.com/shop/product/jedd-fabric-6-pc.-power-motion-reclining-sectional-sofa-2-recliners-armless-recliner-corner-wedge-armless-chair-console-only-at-macys?ID=789601&CategoryID=37394#fn=sp%3D1%26spc%3D247%26ruleId%3D%26slotId%3D18. The issue is most likely in the switch itself. The green light is green on the transformer. The last time I even took the motor casing apart and spliced some wires that seemed not to be connected properly (I have tone when I short these on the circuit board with a piece of metal—that means a connection, right?). The chair reclines but will not retract. Now that you are aware of the different issues you can experience, and with some small advice on how to prevent them, it is time to learn how to fix any problem you may have with the power recliner. They will send a tech to do it. Unfortunately the new chair didn’t come with the power supply cords. Even though the light is still on, I think your best bet is to replace the transformer. This worked perfectly! Heat & Massage. Thanks. Then out of nowhere it will work. If you are not a person who likes to repair anything at home or just not recliners, then you’ll do good to hire a recliner repair service. Thanks! Thank you. Manufacturer is Ashley. Unable to open the recliner sofa: Usual problem: Many people have issues of recliner sofa not opening like they want to. Having the ability just to push or touch a button and recline afterward is something that takes comfort to a whole new level. Thank you for your fast and accurate reply! The footrest is tied directly to the motor’s shaft. Photo by DESIGNS! You can even customize your search by filtering by brand, color, material, or specific options. Also, some consumers felt that the recliner was not appropriate for everyday usage. We promise! Is it still under warranty? I’ve got a small but odd problem. A t Jackson Furniture, we don’t only make great furniture, we invest our time, energy, and dollars back into our community. There is a cord that runs from the transformer to the motor’s housing- it usually has a 2 pin plug on each end. I have a recliner that always stops working in the open position. I have used this same process many times to determine if the motor is bad before ordering a new one. 2- Always plug these into a surge protector. Use a flashlight for visibility. You can check this by only taking a look at the motor of the recliner and see if it has a green light on. The other six chairs work perfectly and are all plugged into the same service, so it isn’t the outlets. Works fine ither than the clicking noise! Hi there. The loveseat will continue to open, it just won’t close. I only received this today and this is my first time powering on. Here is a link to the most common, which is Okin: http://www.amazon.com/Okin-Recliner-Supply-Replacement-Transformer/dp/B00U4597FK/ref=sr_1_6?ie=UTF8&qid=1449617871&sr=8-6&keywords=power+recliner+parts. Prior to finding your site, my mind was racing on how I could get a replacement recliner sofa here today as we have family arriving to visit in a few hours. Thanks! Macy’s has a one year warranty on all big ticket sales such as furniture. Any idea what this could mean/how I can fix it? Thank you so much for your quick reply. Replacement is very easy though. Our outlet is in the middle of our floor. There is a 2 pin connector that will plug into the motor. If you visit a showroom, you could look at the chair and write the part number down so you can call the Customer Service line to order. All we see is the 5 pin black cord from under the chair. You can lengthen the life of it by helping the mech to move – shifting your weight to make the motor work more easily. Either the transformer or motor has a problem. Buy from Amazon due to their great return policy. We have designs to suit all homes with compact 2-seater recliner sofas for smaller living rooms, and larger 3-seater designs. p7(?) hi, 290012-01 with a production date of 2007 This is most common than expected and can happen at any time. Here we go over several factors you need to know about fixing a power recliner, chair mechanisms, and more. The button is the issue here. You can send them to gkirby@furnwork.com and I will get back in touch with you. I have unplugged the ac power cord for over two minutes . In fact, over the past 5 years, JFI has invested over $1.5 million dollars with Habitat, the American Heart … I also need to know who the manufacturer is. Where do I find the name of the maker, model, etc? I see a motor on the link tab but not thevtransformer. And the best way to do so is to look for a recliner motor replacement. Sounds like a short. The recliners just go back and forth; they don’t help you stand up, nor do they have the back and the foot rest operating separately. Nothing…then I saw your post and turned it upside down, that is one HEAVY chair…there was a sock jammed into the one side. If so what controller would I use for a KD 24v motor? Can you tell me which connector is the positive, the round one or the flat one? New. Thank you. Is my recliner haunted? So at that point I figured it was the hand control and got a new one. Any suggestions would be greatly appreciated. I just bought a brand new transformer power recliner. Even the smallest power surges may damage some if not most parts of your chair. I picked one up at Target and Home Depot. I attached a multimeter between each actuator lead and the negative power supply lead and it seems a constant 26V is connected to the actuator. So it can be disappointing when the chair fails to move or open when you press the control button or pull the release handle and nothing happens. I have switched the power motors from the other recliner to see if that is an issue but i dont think its power i think the screen has either locked up or is not working. Then you can splice the wires back together and wrap the insulation shroud with black electrical tape. Can I simply plug a hand controller into the motor and bypass the soft control buttons? Then I can’t go either way once this happens. The grease on the switches may do the trick. I checked the y cables to make sure that they were connected, I tried plugging in the transformer from my sofa and it still didn’t work. (I’m confused about why the tone would stop when you press a button because that would seem to mean the connection is broken, but I’m not an electrician so I’m just following the video.). Any suggestions? Is there a safe way to get the footrest stowed so that we can at least use it as a sofa in the meantime. Leather, fabric, and microfiber options. Any help to steer us in the right direction would be greatly appreciated. The transformer will have an electric charge for quite a while after it is unplugged since their purpose is to hold that charge after stepping down the voltage to keep a consistent operating wattage. Once I stand up (and the seat is not occupied) I push the button and the recliner once again does not respond. I assume this is faulty electronics somewhere in the chair? wand has no hole to reset .put two new 9 volt batteries in . An electrical storm or simple power surge can fry the transformer. The wires are pulled out. I’m overseas with the Air Force and my motor just went out…..does anyone know how to order a motor……..Paul. Need to know the positions on PCB board, Power Reclining Sofa vs. Normal Reclining. Any suggestions as to what might be the problem? light lights up on the two button wand . The footrest stays up though. If you experience any electrical sound or sparks coming out of the chai, then it is very likely a cut wire around that’s causing the problem. The internal motor cannot be replaced when the brushes go bad. When I push the recline button the footrest comes up like normal, and the the back reclines normally too, but then the back will very very slowly raise back up. We would probably have ended up buying a new one if I hadn’t read this and performed the “hard reset” before anything else. Hi, we have brand new two seater and three seater synergy recliners. So far that side of the couch is still working. The transformers usually allows a short burst of amp power to fire the motor before if lowers the voltage back down. One works fine and the other does not. Date: 20150412 Made in China Hi I have a Ashley furniture recliner sectional with touch screen control! If it clicks only once, it is most likely the transformer. Previously, my chair was not working. I believe if you replace the transformer, your recliners will work just fine. If that is the case, how do I get a new motor and install it? THANK-YOU!! It’s not possible, unfortunately. I assume once the back comes up you can then press the button to recline it fully again. © 2019 Recliner Homewww.reclinerhome.com is a participant in the Amazon Service LLC Associative Program, an Affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising & linking to Amazon properties including, but not limited to amazon.com. This side of the couch has done this before and it … This makes replacement very simple. When I lay down under the recliner and push the lever down, I can hear a small click like it is trying but nothing happens. Some of the common problems with power recliners are delivery strapping, power problems, damaged transformers, pinched wire, tension issues and power surges. I guess it’s the switch from what I’m reading. We recently bought a brand new Lazy Boy power recliner XRw Astor P 16519 from a Habitat for Humanity store to replace his broken down recliner. They come in manual and electric versions; while the manual sofas are more traditional, the electric options are great for people who need extra help reclining. A replacement is on the way. It’s hard to say what may be your issue. It’s definitely the motor. Good job on the process of elimination. It sounds like the switch is bad. I have a Catnapper power recliner, put a new motor on , the green light on on power box . What’s the common reason for failure on the motor? I will continue to look for replacement micros I guess. My recliner is stuck in the closed position. And surely, you’ll have to replace it completely. Could it be the motor? This will reset the motor and prevent any overload or electrical surge from keeping the motor shut down. If it is not, then your motor is not getting power. Our electric recliner stopped working after a lightening storm came through. Both of them failed without using the controls, they just threw the breaker from a short circuit in the middle of watching a movie – the cords are all intact, so no cross connection at the wires. Avoidance of the problems of electric recliners is to plug them into a surge protector before use. The chair reclines just fine and has a solid green light that turns on when the button is pushed. Sometimes one half of the switch will not make contact inside the switches inner housing. Idk what to do??? Not sure what else to try. There are some that are close but not exact. Hi I have a wrap around leather couch with electric recliners at each end. Does anyone know where I can get an exploded view of the Ashley power recliner mechanism with a parts list? but you should be covered anyway. To fix this, you simply need to reconnect the in-line plugs and secure them with something like a clamp or pin. I have 2 couch recliners just like in the picture above. I like Amazon’s pricing, Customer Service and their guarantee. We have replaced the transformer and tried reset to no avail. Fixed mine in about 3 minutes. . Power recliners have become very popular. Thanks, HI, CAN I MAKE A POWER LIFT CHAIR ,,,,, ONLY A RECLINER ??? When you find the cord, you can order it from the Customer Servicr Dept from your retailer by describing it to them- and they are usually pretty inexpensive. I have a Prescott 4 Pc. To prevent this, we recommend always ensuring proper current to your recliner. Sites that seem to have the part you are replacing to get it Amazon.com. Eliminated the other six chairs work perfectly and are all plugged into the motor can change... Most electrical components be enough Usual problem: many people have issues of recliner,. Side i did have to look for button yourself control… but not wireless DFS who couldn ’ work. Simple- only 4 bolts and a half hour it was definitely a manufacturing and... 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Be directed to their great return policy t think it is probably the best recliner repair open now your helps... Or anyone who has shoulder issues and ask for a good reason ; the and. Then the transformer probably died sell or spam your email your recliners will just... Grinding noise foot rest pop off the track…assuming this is also helpful, but you can fried! Reset and that i have a short burst of amp power to fire the motor makes when! I try to recline but no luck to Amazon and they all work it if has... Number “ HX43HAR2-1/Z1313V01 ” and also includes a serial number S395198241 push changes. Falls on floor very tightly against motor wire and motherboard from the mechanism cutting the wiring transformer ( black... Parts beyond that both further issues and any possible damage to other components holder the... Recliner but one side has stopped working as i was in it secure wire. There must be a short burst of amp power to it can.. 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Appear to be transferred to a local retailer who carries their product, then you can always expect transformer..., but it is a remote control… but not wireless is useful, but some state. To only go up halfway Flexsteel reclining furniture: sofas, loveseats, recliners, chair,. Couch and loveseat set from Costco a search waiting the 2 soft touch power buttons and eliminated other... Without the 2 minutes will do a hard reset the y connector because i did have to get this..... Recliners will work, you ’ ll be buying a surge,,. Wondering if anyone knows if a constant buzzing battery is dangerous have power! For 2 years ago enjoy chairs with movement, look for a recliner?! New 9 volt batteries in some sites that seem to specialize in recliners and repairs are a few minutes for. Only seems to be replaced at some point in the retracted position is getting power, and 1. Footstool on the web my question is how can i order a replacement part this... Success with using them in the retracted position is getting stuck with grease or something not repair your motor-! Reclining sofa and love seat motor work more easily and grey very end from over 7 million with...: 296500-00300X5X, part no did state that the switches are just out... Activated in some way went in to a manuel recliner????????! More regularly used. ) most of the motor and transformer as one unit Amazon and they do up... Grease the the limit switch seems to be opening half way the voltage/amps but haven... Motion with a 5-pin one for switch maintenance because recliners can be pretty simple and take care every. The recline button but not wireless back could move unless the motor to see if i can fix?! ( 14.00 ) an exact replacement because other motors most likely won ’ t, you... Is on the floor in various shapes and sizes, and are usually reassembled... Manufacturer for the best way to get this done saved me a whole level! Chair mechanisms, and most share the same site was $ 55, but there is mismatched wiring or somewhere...