One important duty of the receptionist is to keep office records safe, by storing them in the computer or other storage devices. Receptionist positions require high levels of reliability. Because, whatever you call it, ‘‘First and Last Impression Creator’’ is among the most important positions in your enterprise. The appearance, friendliness, knowledge and helpfulness of your receptionist will all be observed and will be key ingredients in formulating an impression of your company. First impressions are powerful drivers in business, and when clients or members of the public visit a company in person the receptionist tends to be the first employee they meet. You can contact me at (876)-275-7158. Strong level of short term requirements in office support... Getting the most from your Temporary Employees. There is nothing more off-putting than arriving into an office with a reception desk in place but not a receptionist. A receptionist is probably going to do the accompanying assignments:-Get phone calls. So how do you make sure you’ve got the right team in place at your front desk? Which is why her title is First Impressions Officer. The role of the receptionist is vital for the smooth running of any office. In these roles, the receptionist must establish and maintain rapport. Here are 5 important skills every receptionist should master when working in a modern office, facility or organisation. As your receptionist is generally the first face that patients see when they walk into your office and is the first point of contact when patients call, it is of the utmost importance that they make a great first impression. A great receptionist will be an active listener and will always come off as a professional. I’ve only covered a couple key ways receptionists contribute. The receptionist and the response country give a visitant his or her first feeling of a house and sets the tone for his or her visit. A receptionist is a very important part of any company. 1. While the role of the receptionist is evolving, the 5 key skills every receptionist should master include being technology-proficient, possessing emotional intelligence, having great communication, organizing time well, and adopting an independent approach to work. They are an important part of any administration; their regular job role includes attending the call and forwarding it to the relevant person in the office. They set the tone for your customer service, and provide the first impression for your business. Overall, when hiring the next receptionist, make sure to take into consideration the impact a receptionist has on the business. It is therefore important to start your receptionist resume with a captivating career objective statement, which is able to grab the recruiter’s attention and interested and cause them to want to learn more about you in other parts of the resume. The other admins in the office, who also share customer interaction responsibilities, are equally important brand ambassadors. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office … Receptionists are a powerful customer engagement and efficiency resource. One of the biggest drawbacks you may have for bringing on a receptionist on your team is the cost. The Importance Of The Receptionist In An Organization Essay Sample. Therefore, good organizational skills are among the receptionist qualities that are of paramount importance. Receptionists also direct visitors in an office to the right area, such as to an employee's work space. That makes her very important. A great receptionist is able to think fast, solve complications, and ensure that clients and customers feel that they’re in good hands. This is why receptionist are equipped to behave in ways to sustain the interest of clients. If you have a requirement to fill that all important receptionist role or you need any information on office support staff, give La Crème a call and one of our dedicated consultants will be able to help you, or alternatively visit our Book a Temp page. This is very important, because with a good listening skill, the receptionist can be able to give adequate answers to questions asked by visitors or help them achieve their aim of visiting the office. A receptionist eliminates phone interruptions, prioritizes each call and is able to present you with an organized overview of every interaction they have. In most cases, the receptionist is the first person that the customers see when they come into an office and also the first person that a caller would speak with if contacting the company by phone. The receptionist knows everyone in the office (unlike most employees) and gets involved in all departments, helping out where necessary. A receptionist handles each customer differently based on their needs. The appearance, friendliness, knowledge and helpfulness of your receptionist will all be observed and will be key ingredients in formulating an … A receptionist should be orderly and be able to keep his or her work area clean all the time. Your company receptionist is usually the first person customers interact with, which makes them hugely important. If you are looking for how you can make a powerful resume objective for a receptionist job, this post will be of immense help to you. They're a company's first line of defense. Should be orderly: Orderliness is very important. They always know whats going on, which is especially good when new employees or clients enter the business, as they can answer any questions. Answering the phone yourself when people call your business number can be a bit off putting and may … Relevant experience is the most important thing to look for. Having a receptionist was viewed as being a luxury to the company, they were non-profit making and dispensable. A great receptionist is able to think fast, find solutions to problems, and ensure that clients and customers feel that they’re in good hands. You’ll Save Money. 5) First Impressions. Whitney Wright . They are also great listeners and will help with whatever is asked of them! A receptionists first impressions reflects on the entire company, Not only do they manage reception and meet & greet clients, they also always seem to have the solution for any problem that pops up!? Their emotionally challenging work ranged from confirming a prescription with an angry patient, to congratulating a new mother, to consoling a man whose wife had just died, to helping a mentally ill … I am investigating the topic “An Investigation into the importance of the Receptionist”. A receptionist is one of the important person in any organization. A receptionist can literally do anything…..anything. She must strive to … Here are a few reasons why YOU could be the most important person in the office; Receptionists are basically a brand ambassador for the company, they are often the first person and sometimes the only person that people have contact with when coming in to the office for a meeting or just calling up for information. A receptionist is the first individual a visitant comes in contact with when they enter the house. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. They’ll know how to answer those tricky calls, help you keep on top of your contacts, and make sure your schedule is in check. A good receptionist must understand this role and feel comfortable with the responsibility. They are the first point of contact for public or any relevant person for the office. You’ll never have to be caught in the middle of a vital meeting with a dodgy WiFi signal again! Aside from managing schedules, a receptionist may have to set appointments and keep track of messages, mail and emails on behalf of several other people. I hereby request permission to issue a questionnaire and observe your receptionist at work. I remember prior to the recession when receptionists were like gold dust. Yours faithfully. Your receptionist should have a professional appearance that makes him or her seem approachable and friendly. You can rely on them for their flexibility, and the ability to adapt quickly to new situations. The receptionist role has changed a lot in the hundreds of years that people have filled it, but the role remains an important one in any organization. A receptionist can literally do anything…..anything. Receptionist are important, but they do not make good breakfast, clean a room properly, or offer special services (unless they are obliged to do so in a job contract, which happens in some small hotels). As mentioned above, a receptionist would manage your schedule, they are great at organising duties that employees might not have time for! People love the personal touch because it makes them feel important, and a computer cannot simply address every situation or need. In place of a receptionist is a buzzer or a telephone with instructions of what extension to ring. It is vital that you have a dedicated receptionist who is warm and knowledgeable and who can field and route calls efficiently. So, what qualities make a good receptionist? It’s important to know these qualities because your receptionist plays a significant role in your company. 5 pages, 2490 words. Top candidates don't stay in the job market for long, which makes filling the job of a receptionist tough. When prospective clients visit your office, your receptionist is the initial touch point and they create the initial impression that the client has of your business. All of the other aspects of the offering pale in importance. “Imagine that you are a price buyer and price is the top criteria in making your buying decision. It’s beginning to look a lot like Christmas!!! I also remember a time when receptionists were viewed in a different light. If in a medical industry, they will learn about privacy … Most of the time, however, other staff members will be responsible for other tasks that matter for the guest. After all, a warm greeting by a receptionist can speak volumes about how the company will treat its customers. The receptionist inspires and sustains confidence in visitors. They always make sure everyone’s schedules are on track and makes sure the business is running smoothly. The primary role of a receptionist is to perform administrative and coordination tasks at the front desk of an office or work department. A good first impression counts, and as the initial point of human contact for any business, a receptionist needs to create a welcoming yet professional image. Much will be learned as they go along. In a recent piece from the New York Times, Pauline Chen notes a study of the responsibilities of the medical receptionist, and finds they impact patient care more than one would think:. As a result, it's important to identify the qualities you're looking for in a receptionist before you start your search for the perfect person to be what could be your company's initial point of contact. Greeting guests and customers and answering phones are core responsibilities. And as we’ve said before, great customer service is key to making more sales, getting more referrals, and a whole host of other important things. They can always handle tricky phone calls and make sure that everyone’s schedules are on track, keeping on top of everything that makes the business run smoothly. You can rely on them for their flexibility, and the ability to adapt quickly to new situations. By definition, a receptionist is the first person to be seen by a visitor to any business. This would include addressing a scope of individuals, for example, customers, associates, partners and the general population. In essence, the post of a receptionist is not a dead position. 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